Does it have to be a Slack/Team channel?
No, if you don't use Slack nor Teams, we'll find another way to make it work.
How many support hours do I get?
Depends on your needs! Let's talk and we'll see how we operate. From experience, clients either purchase from us:
- A set of hours, to be used when you need them the most
- Or an unlimited support for a monthly fee, pricing depending on SLAs & expected volume, can be revised monthly if you wanted to
Really, it's up to you, tell us what you need and your budget, and we'll make it work.
When are you available and what are the SLAs?
We work Monday to Friday, from 8:00 GMT to 18:00 GMT. If you catch us during this time frame, you can expect an answer almost instantaneously, worst case within an hour. If not, it'll be the next working day when we start our computers and review pending messages. For videocalls, we'll make an effort to be available during your working hours when necessary. There's nothing coffee can't help with.
What languages do you speak?
English, Spanish, French. And currently learning German, we like these fellow and want to provide the best services in their native language as well.
What if we want less hours, more hours, discuss other options?
Again, just ask us! there's always a solution :)